Hours:
UIU Support hours are Monday-Friday 9am-5pm CST
Communications:
UIU Support communication format is defined HERE. Please complete
all form fields to expedite response to your inquiry.
Supported Hardware:
Any business-class PC machines and OEM hardware or "white-box"
hardware containing only business-class components will be
supported.
All supported hardware must meet the following minimum
criteria:
- The PC must be ACPI Compliant
- The PC must contain at least 3.5GB of free hard drive
space
- The PC hardware must meet MS requirements for applicable
OS
Note: Any BBLLC-produced list of supported hardware may not be
complete and is subject to OEM-produced hardware without change or
exception. (We try to stay on top of all the latest hardware and
chipsets, but occasionally we don't find out about the new stuff
until it is released OEM)
Supported Operating Systems:
- Windows XP (Professional or Tablet) SP2 or SP3 32-bit
- Windows Vista (Business or Enterprise) 32-bit
- Windows 7 (Professional or Enterprise) 32-bit
Requirements:
- A back-up image of the Base machine or Base Image (as defined
in the UIU Setup Guide)
- Submission of log file information as requested by UIU Support
personnel
Limitations:
- Windows 2000 operating systems are not supported by the UIU v4
product due to limitations with MS .Net Framework requirements.
(UIU Version 3.7 still supports Windows 2000)
- The UIU is not designed to function with Windows 2000 Server,
Windows 2003/2008 Server. (No technical support.)
- The UIU is not designed to function with RAID based systems.
(No technical support.)
- A UIU image created will not be compatible with older, non-ACPI
compliant (Standard PC) systems.
Deployment from a SCSI based system to an IDE/ATA/PATA/SATA
system may fail. Support only for migrating to non-RAID SCSI from
an IDE/ATA/PATA/SATA system.
The UIU Support Policy is subject to change without notice, but,
if we do make changes, we'll try to let everyone know as soon as
possible.
Microsoft Windows®, XP and Vista are registered trademarks of
Microsoft Corporation
UIU is a trademark of Big Bang LLC